How can we help?
Answers to the usual questions, plus a way to reach us for everything else.
Write to us
Something not working, or a question we haven't answered here? Email [email protected].
Pings aren't arriving
Open the iPhone Settings app, go to Notifications › Mindwhere, and make sure notifications are allowed. A Focus mode can also hold pings back until it ends.
Mindwhere's Home screen tells you when notifications are off, with a shortcut to turn them on.
Change when pings arrive
In Mindwhere, tap the gear at the top right, then set From and Until under Ping window. Changes apply to pings that haven't arrived yet.
Manage or cancel Premium
Open the iPhone Settings app, tap your name, then Subscriptions, and choose Mindwhere Premium. In Mindwhere, Settings › Manage subscription takes you to the same place.
Cancel at least 24 hours before your trial or current period ends to avoid the next charge. You keep Premium until the end of the time you've paid for.
Restore a purchase
New iPhone, or reinstalled the app? Sign in with the same Apple Account, open Mindwhere's Settings and tap Restore purchases.
Refunds
Apple handles payments and refunds. You can ask for a refund at reportaproblem.apple.com.
Delete your data
In Mindwhere's Settings, Erase all data removes every check-in, your name and your ping plan from the phone. Deleting the app does the same. Neither cancels a subscription; that's done in Settings › your name › Subscriptions.
Frequently asked
How many notifications will I get?
Three a day, at random moments inside a waking window you set (9:00 to 21:00 by default), at least 90 minutes apart.
What if I miss one?
Nothing. A ping stays open for an hour, then quietly expires. There are no streaks to break.
Do I need an account?
No. Open the app, tell it what to call you, and you're set.
Where is my data stored?
Only on your iPhone. Mindwhere has no servers, no analytics and no ads, and you can erase everything from Settings. See the privacy policy.
Is this a meditation app?
No. Mindwhere doesn't try to change you. It shows where your attention goes, so you can decide what, if anything, to do about it.
Is it a medical tool?
No. It's for self-reflection, and it doesn't diagnose or treat anything.
How much does it cost?
Mindwhere starts with a 14-day free trial of everything. After that, Premium is a yearly or monthly subscription, and the app shows the price in your currency before you commit. Without Premium, pings, check-ins and your last 7 days stay free.
How do I cancel?
In your iPhone's Settings, tap your name, then Subscriptions, then Mindwhere Premium. Cancel at least 24 hours before the trial ends and you won't be charged. You can also get there from Mindwhere's Settings.
Which iPhones does it work on?
iPhones running iOS 26 or later.
When can I get it?
Mindwhere is coming soon to the App Store.